The Significance of Quality Assurance Terms for Both Foreign Trade Parties
To the buyer:
Enhance trust and reduce procurement risks
Ensure the usability of the product under reasonable usage conditions
To the seller:
Demonstrate product quality confidence and enhance professional image
Clarify responsibility boundaries to prevent unreasonable claims
Can be used as a bargaining chip (e.g., extending the warranty period in exchange for larger orders)
How to handle warranty disputes?
Keep the product batch, logistics information, and quality inspection report intact
Clearly define the warranty terms in writing and specify them in the quotation/contract
Once a customer submits a warranty claim, respond promptly and resolve it according to the process
For issues such as man-made damage that are not covered by insurance, a reasonable explanation should be provided and assistance should be offered whenever possible
·Major clients can sign a separate After Sales Agreement